FAQ

FAQ

How to start to cooperate with SOUVRE UK Ltd?

If you were introduced by one of our Partners to possibilities that cooperation with SOUVRE UK Ltd gives, please contact this person in order to register and receive necessary information.

If you do not have a person who could pass to you necessary information, you can register online  and our Customer Service Consultant will put you in touch with a Partner who is responsible for cooperation in your area. So, the appropriate knowledge can be delivered to you. 

How can I register with SOUVRE UK Ltd?

In order to become a member of SOUVRE Internationale Club, you need to follow below steps:

a) If you choose an on-line registration with SOUVRE UK Ltd please proceed in accordance with the instructions on www.souvre.com (use ‘Sign Up’ tab). Once you fill in all required fields, you will receive an activation link to previously indicated (given) email address. Please click the emailed link to accept the registration in SOUVRE Club. You do not have to send hard copy of your application form to SOUVRE UK.

b) If you have any questions or you do not have the Promotor please contact our Customer Service team at (+44) 203 887 2892 or e-mail us to: cs@souvre.com.

How to file a complaint?

An outstanding Customer Service and quality of our products are the priorities to SOUVRE UK Ltd. If you have any concerns about received product, please do not hesitate to file a complaint to our Customer Service team. SOUVRE UK Partners can use a Complaint Form located on our website, in the Partner Zone. You can submit complains directly by the phone at (+44) 203 887 2892. If you would like to email us about your complaint, drop us a message to  cs@souvre.com or complaints@souvre.com.

How to order?

You can order our products in our online shop on www.souvre.com only after registration in SOUVRE Club.

In case of any questions, feel free to contact our Customer Service team at (+44) 203 887 2892 or cs@souvre.com

                                                                                                                                                     

How can I change the ‘Buyer status’ to ‘Referrer status?

In order to change your status, you need to buy a Starter Kit or MINI Starter Kit. From the beginning of the next month you will be able to start building your own Structure.

How to register a new Partner?

Registering a new SOUVRE Club member is possible through the Registration Application available on the website www.souvre.com

How does cooperation with SOUVRE UK Ltd looks like?

SOUVRE UK Ltd uses relationship marketing as an innovative channel for introducing products to the market. This leads to reducing unecessary costs connected with classic sale points, showrooms in shopping centers etc. As a result, it is possible to introduce products of very high quality and efficiency at very affordable prices.

However, the biggest advantage is the fact that in addition to changing the known distribution path, a different form of advertising is used - relationship marketing.
It involves creating a purchasing network for the company by registering new users of SOUVRE UK platform, who will make purchases for themselves, relatives or friends. As a result, thanks to you, a new turnover is created for the company, whose profits SOUVRE UK shares with you and your purchasing network. In addition, you get another opportunity to earn money reselling products, because by registering for the Club you have access to products with a discount up to 30%, so presenting them to others you can get a high margine.

To learn the details of the above options go to the OPPORTUNITIES tab on the top of our website. 

 

Am I obliged to do something after registration?

After registering and purchasing the Starter Kit or the MINI Starter Kit, you are not obliged to do anything. You can purchase our products available in the online shop and depending on your Status, you can earn on the margin or register others to SOUVRE UK, however, this is not required. There are no obligations. In a situation where you do not  make any purchase (with points or no points) within 12 months, your account will be deleted (it will be  treated as inactive) and you DO NOT bear any consequences from this. Making a purchase of any product in a given month (with points or no points) extends the period of account activity by another 12 months from the date of your shopping.

The details on Marketing Plan Discount and Commission are included in the Marketing Folder and the  Souvre Internationale Club Regulations.

How is Souvre UK different from other companies in the industry?

SOUVRE INTERNATIONALE has 100% natural (difficult to obtain) collagen on offer.
It is a combination of everyday products and Premium products, thanks to which everyone can find something for themselves.
SOUVRE INTERNATIONLE Partners are able to create real leaders also from people who have never had any experience in working with people.

 

What is the difference between Referrer and Entrepreneur status?

a) ENTREPRENEUR

- conducts business activity as a self-employed person or a company
- Entrepreneur is required to purchase a Starter Kit. For providing advertising services of the Network,   Products and the SOUVRE INTERNATIONALE Brand, the Enterpreneur is entitled to receive a Commission
- can build a Structure
- receives up to 30% discount

b) REFERRER

- does not conduct business activity as a self-employed person or a company
- the Referrer is required to purchase a Starter Kit and is entitled only to a Marketing Plan Discount
- can build a Structure   
- receives up to 30% discount on products

What is MINI Starter Kit?

MINI Starter Kit is a set of marketing materials and it contains:

• Natural Collagen Folder
• Perfume Folder
• Marketing Folder
• Products Price List
• Laminated SOUVRE bag

What is the delivery time frame?

From the moment of placing the order, SOUVRE UK has the right to send a parcel max. within 3 business days, however, we make every effort to ensure that every order placed from Monday to Friday by 8:00 am, is sent the same day, and the delivery takes place on the next working day. It depends, however, on the exact destination. For details, please contact our Customer Service.

Please note that if you decide to make a payment via echeck method it will take up to 7 business days for the money to be credited into our account. In this case, the order will be dispatched as soon as we receive the payment.

What are the ways to pay for the order?

You can pay online using our Paypal service

How are the orders delivered and how can I track the delivery?

Orders from SOUVRE UK are delivered to our Partners via Parcelforce.
Once your order is dispatched, you will receive a confirmation email with a tracking number. 
You can track the delivery progress at https://www.parcelforce.com/track-trace

Delivery cost depends on the destination:

1. ZONE 1 – England, Wales & Scotland (excluding Highlands & Islands) - £5,90
2. ZONE 2 – Highlands and Islands of Scotland - £14,60
3. ZONE 3 – Northern Ireland - £16,40
4. ZONE 4 – Jersey & Guernsey - £9,60

For details please call our Customer Service at (+44) 203 887 2892.

Who is a Promoter?

A person who is registered in the Structure directly above you.

What is Starter Kit

A professional product presentation can not take place without an exclusive marketing tool enclosed in an elegant box. Here are its contents:
     • Set of 26 perfumes samples
     • Natural Collagen Folder
     • Perfume Folder

     • Marketing Folder
     • Products Price List
     • Treatment Leaflet - Anti-aging Day Treatment
     • Treatment Leaflet - Night Regeneration Treatment
     • Sample of Collagen Facial Washing Gel
     • Sample of Collagen Day Cream
     • Sample of Collagen Night Cream
     • Sample of Natural Collagen Platinum