FAQ

FAQ

How to start to cooperate with SOUVRE UK Ltd?

If you were introduced by one of our Members to possibilities that cooperation with SOUVRE Club can give you, please contact this person in order to register and receive necessary information.

If you do not know anyone who could pass to you necessary information, you can register online  and our Customer Service Consultant will put you in touch with a Member who is responsible for cooperation in your area. So, the appropriate knowledge can be delivered to you. 

How can I register with SOUVRE UK Ltd?

In order to become a Member of Souvre Club, you need to fulfil the following steps:

a) If you choose an on-line registration with SOUVRE UK Ltd please proceed in accordance with the instructions on www.souvre.com (use ‘Sign Up’ tab). Once you fill in all required fields, you will receive an activation link to previously indicated (given) email address. Please click the emailed link to accept the registration in SOUVRE Club. You don't need to send hard copy of your application form to SOUVRE UK headquarters.

b) If you have any questions or you don't know the Promotor please contact our Customer Service team at (+44) 203 887 2892 or email us to: cs@souvre.com.

How to file a complaint?

An outstanding Customer Service and quality of our products are the priorities to SOUVRE UK Ltd. If you have any concerns about received product, please do not hesitate to file a complaint to our Customer Service team. SOUVRE UK Members can use a Complaint Form located on our website, in the Members Zone. You can submit complains directly by the phone at (+44) 203 887 2892. If you would like to email us about your complaint, drop us a message to cs@souvre.com.

How to order?

You can order our products via online shop on www.souvre.com only after registration in SOUVRE Club.

In case of any questions, feel free to contact our Customer Service team at (+44) 203 887 2892 or cs@souvre.com

                                                                                                                                                     

How can I change the ‘Buyer status’ to ‘Referrer status?

In order to change your status, you need to buy a Starter Kit or MINI Starter Kit. From the beginning of the next month you will be able to start building your own Structure.

How to register a new Member?

Registering a new SOUVRE Club Member is possible through the Registration Application available on the website www.souvre.com

Click on "Sign up" toolbar and follow the instructions. It's easy peasy.

How does cooperation with SOUVRE UK Ltd looks like?

SOUVRE UK Ltd uses network marketing as an innovative channel for introducing products to the market. This leads to reducing unecessary costs connected with classic sale points, showrooms in shopping centers etc. As a result, it is possible to introduce products of very high quality and efficiency at very affordable prices.

Success comes from building relationships by creating a personal network of clients who purchase Souvre products, plus teaching others to do the same. We understand the power of networks and have the tools and expertise to help you build one.


It involves creating a purchasing network for the company by registering new users of SOUVRE UK platform, who will make purchases for themselves, relatives or friends. As a result, thanks to you, a new turnover is created for the company, whose profits SOUVRE UK shares with you and your purchasing network. In addition, you get another opportunity to earn money by reselling products. Upon registering for the Club you have access to products with a discount up to 30%, so presenting them to others you can get a high margine.

To learn the details of the above options go to the OPPORTUNITIES tab.

Am I obliged to do something after registration?

After registering and purchasing the Starter Kit or the MINI Starter Kit, you are not obliged to do anything. You can purchase our products available in the online shop and depending on your Status, you can earn on the margin or register others to SOUVRE UK, however, this is not required. There are no obligations. In a situation where you do not  make any purchase (with or without points) within 12 months, your account will be deleted (it will be  treated as inactive) and you DO NOT bear any consequences. Making a purchase of any product in a given month (with or without points) extends the period of account activity by another 12 months from the date of your last shopping.

The details on Marketing Plan Discount and Commission are included in the Marketing Folder and the  Souvre Internationale Club Regulations.

How is Souvre UK different from other companies in the industry?

SOUVRE INTERNATIONALE has 100% natural (difficult to obtain) collagen on offer.

We have nothing to hide. Our Members have easy access to ingredient lists, clinical results, benefits and other product information. We explain exactly how we do business and provide detailed summaries of what Members can earn, and how much effort it takes to achieve a certain level of efficiency.

What is the difference between Referrer and Entrepreneur status?

a) ENTREPRENEUR

- conducts business activity as a self-employed person or a company
- Entrepreneur is required to purchase a Starter Kit or Mini Starter Kit. For providing advertising services of the Network,   Products and the SOUVRE INTERNATIONALE Brand, the Enterpreneur is entitled to receive a Commission
- can build a Structure
- receives up to 30% discount

b) REFERRER

- does not conduct business activity as a self-employed person or a company
- the Referrer is required to purchase a Starter Kit or Mini Starter Kit and is entitled only to a Marketing Plan Discount
- can build a Structure   
- receives up to 30% discount on products

What is MINI Starter Kit?

MINI Starter Kit is a set of marketing materials and it contains:

• Natural Collagen Folder
• Perfume Folder
• Marketing Folder
• Products Price List
• Laminated SOUVRE bag

What is the delivery time frame?

From the moment of placing the order, SOUVRE UK has the right to send a parcel max. within 3 business days, however, we make every effort to ensure that every order placed from Monday to Friday by 8:00 am, is sent the same day, and the delivery takes place on the next working day. It depends, however, on the exact destination. For details, please contact our Customer Service.

Please note that if you decide to make a payment via echeck method it will take up to 7 business days for the money to be credited into our account. In this case, the order will be dispatched as soon as we receive the payment.

What are the ways to pay for the order?

You can pay online using our Paypal service. If any problem occured during payment please let us know - our Customer Service Team will then help you.

How are the orders delivered and how can I track the delivery?

Orders from SOUVRE UK are delivered to our Members via Parcelforce.
Once your order is dispatched, you will receive a confirmation email with a tracking number. 
You can track the delivery progress at https://www.parcelforce.com/track-trace

Delivery cost depends on the destination:

1. ZONE 1 – England, Wales & Scotland (excluding Highlands & Islands) - £5,90
2. ZONE 2 – Highlands and Islands of Scotland - £14,60
3. ZONE 3 – Northern Ireland - £16,40
4. ZONE 4 – Jersey & Guernsey - £9,60

For details please call our Customer Service Team at (+44) 203 887 2892.

Who is a Promoter?

A person who is registered in the Structure directly above you.

What is Starter Kit

A professional product presentation can not take place without an exclusive marketing tool enclosed in an elegant box. Here are its contents:


     • Set of 40 perfumes samples
     • Natural Collagen Folder
     • Perfume Folder

     • Marketing Folder
     • Products Price List
     • Treatment Leaflet - Anti-aging Day Treatment
     • Treatment Leaflet - Night Regeneration Treatment
     • Sample of Collagen Face Cleansing Gel
     • Sample of Collagen Nourishing Day Cream
     • Sample of Collagen Regenerating Night Cream
     • Sample of Natural Collagen Platinum